Frequently Asked Questions
How do I choose an Eastman acoustic guitar?
There are several considerations to be made. A complete overview is here.
How do I obtain Warranty service?
If you are having a situation which is a concern on your instrument and may require warranty service, the correct procedure is to contact the Eastman dealer from whom you purchased the instrument. The dealer will evaluate the instrument and will contact us.
What is your warranty on guitars and mandolins?
Eastman guitars and mandolins carry a limited lifetime warranty on defects in material and craftsmanship. Details of the warranty can be found here.
Is there a warranty on pre-owned Eastman guitars and mandolins?
No. Eastman instruments are warrantied to the original owner only and are not transferable.
How do I register my instrument to validate the warranty?
Our warranty registration is available online here. In addition, please make sure you keep a copy of your original receipt. We will request a copy if work is needed.
Are your guitars adjusted or setup from the factory?
When the guitars leave the factory they are shipped to the USA where our experienced technicians inspect, set up, adjust and place new strings on every instrument.
Do you make left handed models?
We do not make left handed guitars in our regular production, but almost all models are available in a left handed configuration by special order. Please contact your local Eastman dealer for details. The delivery time is between 6 to 9 months.
Where is the closest Eastman dealer?
A dealer locate link for dealers in the United States and Canada is here.
Is it possible to order direct from Eastman?
Unfortunately, no it is not possible. Our instruments are sold to customers by selected dealers who have the ability to properly advise customers and service instruments after the sale.
What is the recommended position for the installation of a front strap button?
There are two commonly used positions, on the back of the heel of the neck where it joins the body, and on the back of the guitar adjacent to that neck/body joint. It is best to have this done by a qualified luthier.
How do I become an Eastman artist?
The first step is to send an email to our contact email address. In that email attach a promo photo of you and your Eastman guitar, a biography, and links to an EPK, video or website. We will review all submissions and have further contact if we are interested.
How should I care for my guitar or mandolin?
In general, the best advice we can give is to play it regularly, and avoid extremes of climate. Excessive heat, humidity, cold, lack of humidity or combination of the above is detrimental to any quality instrument. Common sense applies, do not leave your instrument in a cold car for hours and then bring it in and open the case in a warm room. If it is necessary to go from one extreme to another, give the instrument time to come to room temperature before opening the case. Your Eastman dealer can recommend the best products to use for cleaning, polishing and maintaining your guitar or mandolin. It is always advisable to have your instrument checked once a year by a qualified luthier.
How do I find out about special events and clinics?
We announce all events on our Facebook page, the same information goes out on Twitter. There will be emails from time to time to people who register for our email updates here and to Eastman instrument owners who register their instruments.
Do you build custom order guitars and what is possible?
Eastman is not currently taking custom orders. Stay tuned for announcements on the new custom shop coming in winter of 2016/2017.
Where do I interact with other Eastman owners?
How does your numbering system work?
Generally speaking we number from least expensive to most expensive. For example AC120 to AC720. Other than that:
AC- indicates Acoustic Guitar
E –indicates our Eastman Traditional Series (6 and 10 are mahogany back and sides) (8 and 20 are rosewood back and sides) (SS means Slope Shoulder)
AJ – indicates Acoustic Jumbo, arched back
T – indicates Thinline Electric
ER – indicates El Rey
AR – indicates Archtop
PG – indicates Pagelli
MD – indicates Mandolin
DGM – indicates David Grisman model instrument
MDA – indicates mandola
MDC – indicates mandocello
CE – used at the end of a number indicates Cutaway Electric
Parlor Guitars – the number ends with P
Orchestra Model – the number ends in OM or 12 (example E10OM, AC312)
Grand Concert – the number ends in 08 (example AC508)
Grand Auditorium – the number ends in 22 (example AC122)
Dreadnaught – the number ends in D or 20 (example E10D or AC120)
Jumbo – the number ends in 30 (example AC630CE jumbo cutaway electric) or starts with AJ and ends with 16 (example AJ616CE)
The third number indicates body size
4 indicates 14” lower bout body width (example T184MX)
5 indicates 15” lower bout body width (example T185MX)
6 indicates 16” lower bout body width (example T186MX)
The first letter of the suffix indicates the top wood, the second letter indicates the back and side wood. In the case of thinline electrics, we use M to indicate Maple and X to indicate Mahogany Example T184MX is a maple top, mahogany back and sides
600 series archtops are spruce top, mahogany back and side
800 series archtops are spruce top, maple back and sides
900 series archtops are spruce top, maple back and sides
5 at the end of a number indicates 16” lower bout
10 at the end of a number indicates 17” lower bout
04 – A style with oval hole
05 – A style with F holes
14 – F Style with an oval hole
15 – F style with F holes
Is there a break in process for your instruments?
The best way is to play the instrument a lot. It is generally accepted that handcrafted solid wood guitars with lacquer finishes tend to gradually break in according to the way they are played.
I found a model at a local music store that was not in your catalog. How do I find out about that model?
In most cases you can figure out the model by using the chart above to decipher the models number. Like any other manufacturer, we try new models from time to time and cycle others out of the catalog. In some cases, we do make Eastman guitars specifically for an Eastman dealer who has requested certain features for their model.
I see an Eastman model on an overseas website but not in your catalog. Is that model available in the US?
Perhaps. Some models are considered proprietary to dealers in specific countries. If the instrument is a generally available model worldwide we can order it in as a special order. Contact your Eastman dealer and have them place the order with us. We will respond very quickly as to whether or not we are able to get that model.
How do I become an Eastman dealer?
Eastman dealers are selected based on a number of criteria established by Eastman. If you own a music store already involved in the sale of high quality musical instruments, have an established customer base and the desire to represent Eastman instruments we would welcome speaking with you.
Do you have Eastman T-shirts, hats or other Eastman logowear?
Yes, check out the t-shirts here.